Refunds & Returns Policy

SWANS Singapore Return Policy

Because a powerful product deserves powerful support.

At SWANS Singapore, your satisfaction is our highest priority. We stand by the quality and performance of our eyewear and accessories but we also understand that sometimes things just don’t go as planned. Whether it’s the fit, the feel, or a simple change of heart, we’ve got your back.

7-Day Worry-Free Refund Window

We offer a clear and simple 7-day return policy on all eligible purchases. If your item is unused, in its original box, and in brand-new condition, you may return it within 7 days of delivery for a full refund. No complicated hoops. No endless forms. Just straightforward, honest service the way it should be.

Your Responsibility, Your Control

To maintain transparency, return shipping costs are the responsibility of the customer. You’re free to choose your preferred shipping method to send the product back to us safely. Once received and inspected, your refund will be processed within 7 business days directly back to your original payment method.

Eligibility for Returns

To ensure a smooth process, please note that returned items must:

  • Be unused and unworn
  • Be in their original packaging
  • Include all accessories or documentation (if applicable)
  • Be returned within 7 days from the date of delivery

Items that show signs of wear, damage, or missing components unfortunately do not qualify for refund.

Why Our Policy Works for You

This return policy isn’t just a formality it’s part of our commitment to quality and transparency. We know that buying performance eyewear online is a decision of trust. Our return promise exists to remove doubt, build connection, and show you that your experience with SWANS Singapore is safe, reliable, and built around your satisfaction.

A Risk-Free Shopping Experience

We don’t just sell eyewear we build confidence. Whether you’re buying sports sunglasses, safety goggles, or our premium polycarbonate lens eyewear, we want you to feel as confident in our service as you do in our products. If it doesn’t work for you, we’ll make it right.